Kundendienst
Kategorien
Orders up to £135,- (€ 160,- subtotal) excluding VAT and postage are delivered with 20% VAT, this is a rule ordered by the HMRC. For these shipments, an online import declaration is made by Puchshop. We have to keep all the details and make a VAT declaration to HMRC whereby the VAT is paid in the UK. In short, this means that for orders up to £ 135,- Puchshop is responsible for paying the VAT to the HMRC on shipments to the UK.
For order over £135,- (€ 160,- subtotal) excluding VAT and postage, the HMRC rules are different. We will refund the VAT to the customer and make an online import declaration. Packages send with PostNL are being taken over by Royal Mail in the UK. Packages send with DPD NL are taken over by DPD UK. The shipping company in the UK will request the recipient of the package for the UK VAT + shipping company fee / adminstration costs (+/- £5,- / £15,-). The amount of the UK VAT is based on the data on the import declaration. Your package will be delivered when you have paid for these costs.
If you have any questions about your shipment or if you did not receive a tracking code, please e-mail us on info@puchshop.de.
With kind regards,
- Puchshop.de BV
