Contact our customer service

Didn't find the answer to your question on our customer service page and/or in our Tech center? Then simply ask your question. We will try to respond as soon as possible. Our customer service is open on weekdays from 09:00 to 17:00. Within these times, we usually respond within 2 hours.

Contact via...

Phone: Oops... unfortunately, we don't have customer service by telephone.
Facebook: Follow us on Facebook and send us a message via Messenger!
E-mail: Send us an email via our contact form below or directly to info@puchshop.de.
WhatsApp: At (+31)317 763 998 you can send us a WhatsApp.

Do you have a question about a current or received order?
Always mention your order number! You can find this in the confirmation mail and/or if you have a Puchshop account under My orders.

Did you forget something with your order?
If your order has been processed, it unfortunately is not possible be added and/or changed.

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